Privacy policy.

Privacy Policy 

This is the privacy policy of ARO Group Pty Ltd ABN 44 681 608 953 (“ARO Group”) and our related entities.

In this document, the expressions “we”, “us” and “our” are a reference to ARO Group. The term “you” and “your” refers to the party who this policy will relate to, the website user or reader of this document.

The purpose of this policy is to clearly express an up-to-date policy about our management of information.

Your Rights in Relation to Privacy

ARO Group understands the importance of protecting the privacy of an individual’s personal information and adopts the Australian Privacy Principles contained in the Privacy Act 1988 (Cth) (Act).

This Privacy Policy sets out how we collect, use and disclose information about you, how we aim to protect the privacy of your personal information and your rights in relation to your personal information.

We may change this Privacy Policy at any time, without telling you.

Kinds of Personal Information

During the provision of our services or through your use of our website, ARO Group may collect your personal information. Personal information is information or an opinion about an identified, or reasonably identifiable, individual, whether or not the information or opinion is true and whether or not it is recorded in a material form.

If you’re a client (or potential client), it is highly likely that you will share some personal information with us. This includes:

  • contact details such as your name, business or personal addresses, email addresses, phone and fax numbers;

  • your employment or professional details;

  • details of your company’s ABN and/or ACN; or

  • financial information including bank account and credit card details. 

We don’t usually collect sensitive personal information like marital status, religion or sexual orientation.

Please notify us as soon as you can of any changes to the information provided to us or if you are aware of any inaccurate, out of date, misleading or false information.

Collection of Personal Information​

Generally, ARO Group will collect your personal information through:

  • direct contact with you, whether in person or over the phone, email, or mail;

  • the completion of online contact forms or booking forms on our website; or

  • information services providers, including social media, or publicly available information.

When you use our website, the following information may be logged for statistical purposes and for the purposes of marketing and advertising to you:

  • the date and time of your visit to our website;

  • your IP address;

  • pages that you accessed and documents downloaded; and

  • the type of browser you were using.

Cookies may be used on our website. Cookies are pieces of information that a website transfers to a computer’s hard drive for record keeping purposes. Most web browsers are set to accept cookies and do not personally identify the user.

Purpose of Collection

ARO Group may need your personal information for the following reasons:

  • to respond to your enquiries or consultation request via our website;

  • so that we or our related entities can provide you with goods or services;

  • for accounting, billing and other internal administrative purposes;

  • to add you to our mailing list where you have subscribed to our newsletter; or

  • any other legal requirements.

ARO Group may also use and disclose your personal information in order to inform you of products and/or services that may be of interest to you. In the event you do not wish to receive such communications, you may, at any time, request not to receive direct marketing communications from us or use any opt-out mechanism provided.

Disclosure of Personal Information

Generally, ARO Group and associated entities will only disclose your personal information for the purpose of providing goods or services. This may include disclosing your personal information to third parties engaged to perform administrative or other business management services, such as to third party billing services, or other services. This disclosure is always on a confidential basis or otherwise in accordance with law.

ARO Group may also disclose your personal information with your consent or if disclosure is required or authorised by law.

Overseas Disclosure

We will not generally disclose your personal information outside Australia. We might disclose your personal information to overseas entities if it is requested by you or you have provided consent (either express or implied).  Before disclosing any personal information to an overseas recipient, ARO Group will take reasonable steps to ensure that the overseas recipient complies with a similar privacy scheme, but cannot guarantee or make any warranties that they will.

Security of Your Personal Information

We will always do our best to ensure that the personal information we hold is protected from misuse, interference and loss and from unauthorised access, modification or disclosure. We do this by password protecting our information and using two-factor authentication where possible, having virus protection software and not clicking on suspicious-looking emails.

ARO Group will typically hold your personal information electronically, but when it absolutely can’t be avoided, we may from time to time hold your information in paper form also.

ARO Group will destroy your personal information in circumstances where it is no longer required, unless required by law to retain the information.

Data breaches

All staff are responsible for protecting the confidentiality of client information and business information. Refer any data breaches, or suspected data breaches, to the customer services team as soon as possible.

What is an eligible data breach?

An eligible data breach, defined in s 26WE(2) of the Act, is when:

(a)   both of the following conditions are satisfied:

  1. there is unauthorised access to, or unauthorised disclosure of, the information;

  2. a reasonable person would conclude that the access or disclosure would be likely to result in serious harm to any of the individuals to whom the information relates; or

(b)   the information is lost in circumstances where:

  1. unauthorised access to, or unauthorised disclosure of, the information is likely to occur; and

  2. assuming that unauthorised access to, or unauthorised disclosure of, the information were to occur, a reasonable person would conclude that the access or disclosure would be likely to result in serious harm to any of the individuals to whom the information relates.

If there is a suspicion of a breach

If we suspect that there has been an eligible data breach, a reasonable and expeditious assessment will be conducted within 30 days.

If we believe or have reasonable grounds to believe there has been a breach then a statement will be prepared setting out:

  • the business’s details;

  • a description of the breach;

  • the kind or kinds of information concerned; and

  • recommendations about the steps that we will take in response to it.

If practicable, we will advise the contents of the statement to each of the affected clients who may be at risk from the breach. If this is not practicable we will publish the statement on our website and take other reasonable steps to publicise its contents. Communications with individuals will be via their preferred communication method.

The statement will be submitted to the Privacy Commissioner.

Exception to reporting

Mandatory notification requirements are waived if remedial action can be taken that results in a reasonable person concluding that the access or disclosure is not likely to result in serious harm to any of those individuals.

How You May Access Your Personal Information

Under the Privacy Act, you have a right to access and seek correction of your personal information that is collected and held by ARO Group.

​If at any time you would like to access or correct the personal information that ARO Group holds about you, please contact our privacy officer: info@arogroup.au.

To obtain access to your personal information:

  • you will have to provide proof of identity to ensure that personal information is provided only to the correct individuals and that the privacy of others is protected;

  • you will need to be reasonably specific about the information you require; and

  • ARO Group may charge you a reasonable administration fee, which reflects the cost to us for providing access in accordance with your request.

If ARO Group refuses your request to access or correct your personal information, we will provide you with written reasons for the refusal and details of complaint mechanisms.

Complaints

Please direct all privacy complaints to our privacy officer. We will take any privacy complaints seriously and deal with them in a prompt and confidential manner.

You will be informed of the outcome of your complaint following completion of the investigation, which will take no more than 30 days. In the event that you are dissatisfied with the outcome of your complaint, you may refer the complaint to the Office of the Australian Information Commissioner.

Terms and Conditions

ARO Group Pty Ltd ABN 44 681 608 953 (Company) operates and publishes the website located at https://www.arogroup.au/ (Website) and various social media pages (Social Media). The Website and Social Media is a platform which publishes content relating to the Company’s project management and property industry services (Services).

The Company can be contacted via email at info@arogroup.au.   

Use of the Website and Social Media is governed by these terms and conditions (Terms and Conditions).  

1. THE WEBSITE

1.1. The Website and Social Media may consist of information, interactive courseware, opinions, text, graphics, animations, links, audio, video, software, photos, music, sounds, and other material and data provided by the Company, third parties or other users formatted, organised, and collected in a variety of forms including, without limitation, courses, bulletin board postings, databases, and electronic mail services.

1.2. The Website and Social Media provides information of a general nature to members of the public, and may include advanced features for registered users such as commenting on material or engaging in online collaboration.

2. WEBSITE NOT PROFESSIONAL ADVICE

This Website and Social Media provides general information, not professional advice. The use of the Website (including sending any communication to the Company through it) and Social Media or any of its contents does not create a professional or client relationship. You must not rely upon any of the contents without obtaining corresponding professional advice from the Company.

3. Compliance with Terms and Conditions

3.1. By accessing and using the Website or Social Media, you warrant and represent to the Company that you have read and understood these Terms and Conditions and you agree to comply with these Terms and Conditions. The Company may change these Terms and Conditions at its discretion and without notice. By continuing to use the Website or Social Media, you accept, and agree to abide by, those amended Terms and Conditions. The Terms and Conditions are binding upon and will inure to the benefit the parties, their successors and permitted assigns.

3.2. Breach of these Terms and Conditions may result in your access to the advanced features of the Website being cancelled at the sole discretion of the Company.

4. Your use of the Services

4.1. You agree to not directly or indirectly use the Website, Social Media or the Services to:

(a)  upload, post or transmit any content which is unlawful, harmful, threatening, abusive, harassing, tortious, defamatory, vulgar, obscene, libellous or otherwise objectionable;

(b) upload, post or transmit any content which infringes the intellectual property rights of any person;

(c)  upload, post or transmit any content which may be financial advice, provides advice which is specific or otherwise would indicate the viability or non-viability of any transaction or transactions; and/or

(d)  interfere with or disrupt the Service or the servers operating the Services, Social Media or the Website.

5. Disclaimer about the services

5.1. The information in the Website and Social Media is of a summary nature, might not address issues applicable to you, or might make assumptions that do not apply to you.  Parts of the Website and/or Social Media may not be updated regularly, or at all, so that they may be out of date.

5.2. The Company and its affiliated companies accept no responsibility for any claim, loss or damage as a result of information provided on the Website and/or Social Media or the accuracy of any information. The information provided is general in nature. Your personal objectives, financial situation or needs have not been taken into consideration in the preparation of any content contained on the Website and/or Social Media.

5.3. Your use of the Services, the Website and/or Social Media is at your sole risk. The Services are provided on an “as is” and “as available” basis. The Company expressly disclaims all warranties of any kind, whether express or implied, including but not limited to the implied warranties of merchantability, fitness for a particular purpose and non-infringement.

5.4. The Website and/or Social Media may contain content which is as a result of a paid partnership between the Company and an advertiser which may include content which is presented as news. The Company may be paid for the publication or promotion of this content and the Company may receive a commission based upon the success of that paid partnership content including a commission on funds which have been raised.

5.5. The Company does not warrant that functions contained in the Website and/or Social Media content, such as hyperlinks, will be uninterrupted or error free, that defects will be corrected or the server that makes it available, are free of viruses, malicious computer code or bugs.

5.6. Information on the Website and/or Social Media has been compiled for general information purposes only and without taking into account your objectives, financial situation or needs and you should not act or fail to act on the basis of it. The Company does not guarantee the accuracy, completeness, reliability or timeliness of the Website and/or Social Media or any reports or services provided through it and, to the extent that it is not required by law, it is not obliged to update the Website and/or Social Media or correct any inaccuracies which may become known to us.

5.7.  To the extent permitted by law, all other representations, conditions or warranties, whether based in statute, common law or otherwise are excluded. Liability of the Company, for any breach of a term or condition implied by law is limited at the Company’s discretion, to the supply of any service again or the payment for the cost of having any service supplied again.

6. SPAM

6.1. To assist us to combat spam, we request your assistance with the following:

(a) If you receive an offensive or unauthorised commercial message, which appears to originate from a Company email address, please assume that it has been sent in error and notify us immediately on the above contact details;

(b) Ensure that you unsubscribe from our mailing list if you decide that you no longer wish to receive electronic commercial messages from us; and

(c) Notify us of any changes to your email address.

7. For information of Australian RESIDENTS only

The Website and/or Social Media is provided for the information and use of Australian residents only. The use of the Website and/or Social Media in jurisdictions outside Australia may be restricted by law. Any person who uses the Website and/or Social Media outside of Australia should inform themselves about and observe any such restrictions. Any failure to comply with these restrictions may constitute a violation of applicable laws. The Website and/or Social Media is not intended to be made available in any place in which, or to any person to whom, it would be unlawful for the Website and/or Social Media to be made available.

8. THIRD PARTY LINKS

8.1. The Website and/or Social Media may include third party content which is subject to that party's terms and conditions of use. Nothing on the Website should be construed as granting any licence or right for users to use that content. Users should consult the third party's terms and conditions of use in relation to any third party content.

8.2. The Website and/or Social Media includes links to third party websites which are not related to the Company and in relation to which the Company has no control or interest. Links to third party websites do not constitute any endorsement or approval of those websites or of the owners of those websites.

8.3. The Company is not responsible for the accuracy of information contained on other websites accessed by links from the Website and makes no warranties that the information contained on the Website or any links from the Website are free of infection by computer viruses or other contamination.

9. Dealings with advertisers

Your correspondence or business dealings with, or participation in promotions of, advertisers found on or through the Website and/or Social Media or the Services, including by content published on the Website and/or Social Media, are solely between you and such advertiser. The Company will not be responsible or liable for any loss or damage of any sort incurred as the result of such dealings, including by payment and delivery of related goods or services and any other terms, conditions, warranties or representations associated with such dealings, or as the result of the presence of such advertisers on the Website.

10. ONGOING OBLIGATIONS

These Terms and Conditions, as modified by the Company from time to time, will apply to you for so long as you access the Website and/or Social Media or use the Services. Any clause of these Terms and Conditions which by its nature or effect is intended to continue to apply to you after you stop accessing Website and/or Social Media or using the Services, is capable of doing so, or is expressly stated to do so, and will continue in full force and effect after you stop accessing the Website and/or Social Media or using the Services.

11. No resale of services

You agree not to directly or indirectly (or procure or cause any other person to) use, reproduce, duplicate, copy, sell, trade, resell or exploit for any commercial purposes, any portion of the Services or the Website and/or Social Media. You further agree that you will not sell, trade, resell or exploit for any commercial purposes your use of the Services or access to the Services.

12. Liability

12.1. You may have certain rights and remedies (including, without limitation, consumer guarantee rights) that cannot be excluded, restricted or modified by agreement. Nothing in these Terms and Conditions operate to exclude, restrict or modify the application of any implied condition or warranty, provision, the exercise of any right or remedy, or the imposition of any liability under the Australian Consumer Law (as set out in Schedule 2 to the Consumer and Competition Act 2010 (Cth)) or any other statute where to do so would contravene that statute, or cause any term of this agreement to be void (Non-excludable Obligations).

12.2. Except in relation to Non-excludable Obligations, all conditions, warranties, guarantees, rights, remedies, liabilities or other terms that may be implied by custom, under the general law or by statute are expressly excluded these Terms and Conditions.

13. PRIVACY POLICY

Your use of the Website and/or Social Media is governed by our Privacy Policy, which is located and accessible at the Website.

14. Company content

14.1. The Company grants to you a limited non-exclusive right to access and use the Website and/or Social Media and all other content and material associated with the Website and/or Social Media which are owned by the Company (and for the avoidance of doubt includes the copyright and other intellectual property rights in the text, graphics, videos, information, designs, data, logos, brand names and other content incorporated into the Website and/or Social Media) (Company Content) for the purposes of using and enjoying the functionality of the Website and/or Social Media and the Services (Access Right). The Access Right ends after you stop using the Website and/or Social Media or these Terms and Conditions otherwise cease or are terminated.

14.2. Material appearing on the Website and/or Social Media is subject to copyright vested in the Company or third parties. All content on the Website and/or Social Media is protected by Australian and International copyright and other intellectual property laws. You may not do anything which interferes with or breaches those laws or the intellectual property rights in the content.

14.3. Apart from any use as permitted under the Copyright Act 1968 (Cth), all other rights are reserved

14.4. You must not copy or reproduce the Company Content or any other element of the Website and/or Social Media by any means or in any form without the Company’s prior written consent, except to the extent strictly required for you to access and use the Website and/or Social Media. You are solely responsible for your use of the Company Content and must ensure that the Website and/or Social Media is protected at all times from misuse, damage, destruction or any form of unauthorised use. You acknowledge that in the event that the Company modifies, enhances, update or upgrades any other part of the Website and/or Social Media, these Terms and Conditions apply to that Website part.

14.5. Requests and inquiries concerning reproduction and rights should be addressed to info@arogroup.au. 

15. CONTRIBUTING CONTENT

15.1. If you submit content for the Website and/or Social Media in any format, including text, photographs, graphics, video or audio (User Content), you grant the Company an irrevocable, non-exclusive, royalty-free, perpetual licence to publish that content on the Website and/or Social Media. You acknowledge that content submitted by you may be accessible by the public through the Website and/or Social Media.

15.2. You agree that the Company may use User Content in any way, now and in the future. The Company also reserves the right not to use or publish on the Website and/or Social Media any User Content.

15.3. You warrant that you have all of the necessary rights, including copyright, in any User Content, that the User Content is not defamatory and that it does not infringe any law. You further warrant that the User Content complies with any relevant professional obligations.

15.4. You waive any moral rights in your User Content for the purposes of its submission to and publication on the Website and/or Social Media.

15.5. The Company does not provide any protection as against third parties to the intellectual property in any User Content submitted. By submitting User Content, you warrant that you have all necessary permissions and licences for the use of the User Content and you agree to indemnify the Company against any loss, liability, claim or demand (including legal fees) claimed by any third party arising from a breach of that warranty or these Terms and Conditions. 

16. COLLABORATION SPACES AND USER SUBMITTED CONTENT

16.1. You acknowledge that the Website and/or Social Media is created, managed, and administered by the Company and may provide opportunities for registered users to post comments and collaborate with other users. However, the Company is not responsible for, or adopts as a statement of its own, content posted by other users, such as comments or other material. 

16.2. You recognise that the Company cannot and does not intend to screen communications in advance, nor does it exercise any control in advance whatsoever over the content of the information passing through the Website and/or Social Media submitted by users.

16.3. Notwithstanding the above, the Company may monitor the content of the Website and/or Social Media from time to time and may remove any content it deems to be inappropriate or unacceptable to protect itself and users.

17. INTELLECTUAL PROPERTY

17.1. Unless otherwise indicated, the Company owns the Company Content. All rights (including but not limited to intellectual property rights) in the Services, Website, Social Media and Company Content will remain the property of the Company in all respects, regardless of whether or not such modifications or alterations were authorised by the Company (pursuant to these Terms and Conditions, or otherwise). All trademarks appearing on the Website and/or Social Media belong to their respective owners.

17.2. You acknowledge that the grant of the Access Right and these Terms and Conditions do not include any transfer of title or ownership to you of any rights in the Services, Website, Social Media and the Company Content (including any associated intellectual property rights, which include but are not limited to rights of copyright).

18.  COOKIES

You acknowledge that and agree that the Company may, from time to time, use cookies in connection with the Website, for purposes included but not limited to storing your Website preferences, determining whether you have installed all required software, to authenticate sessions, to customise material that is made available to you, or to otherwise provide the Website to you. You acknowledge that if you set your computer to block all cookies, you may restrict your access to certain features of the Website.

19.  General

19.1 Entire Agreement

These Terms and Conditions set out the entire agreement between you and us in relation to your use of the Website, Social Media and the Service.

19.2 Waiver and Severability

(a) A party does not waive a right, power or remedy if it fails to exercise or delays in exercising the right, power or remedy.  A single or partial exercise of a right, power or remedy does not prevent another or further exercise of that or another right, power or remedy.  A waiver of a right, power or remedy must be in writing and signed by the party giving the waiver.

(b) If any part of these terms is held to be invalid, illegal, or unenforceable, that part will be severed and the remaining parts of these terms will continue in force.

19.3 Updates and Amendments

(a)  The Company may from time-to-time and at its discretion amend these Terms and Conditions and publish updated Terms and Conditions on the Website. Your continued use of the Website, Social Media and the Service will be subject to any updated Terms and Conditions.

(b)  The Company may discontinue the availability of the Service, change how you may access the Website, Social Media or the Service or modify, suspend or discontinue your access to the Service or Website without prior notice to you.

19.4 Governing Law

These Terms and Conditions are to be governed by and construed in accordance with the laws of State of Victoria, Australia. If any terms of the Terms and Conditions conflicts with the provisions of any legislation of the Commonwealth of Australia or any State, that legislation will prevail. The Website may be accessed from outside Australia. The Company makes no representation that the Services or Company Content available through the Website and/or Social Media complies with the laws (including intellectual property laws) of any country outside Australia.  If you access the Website and/or Social Media from outside Australia, you do so at your own risk and you are responsible for ensuring compliance with all laws in the place where you are located.